Refund and Returns Policy

Dresses that can come back

Any dress bought on gorgetly.com can come back for a refund when the return is requested within 30 days of delivery and the dress meets the condition rules on this page, whether the reason is a change of mind, a size that does not suit you or a fault that is ours. Who pays the postage depends on the reason, so each case has its own section below.

A window that lasts 30 days from delivery

You have 30 days, counted from the delivery date in tracking, to ask for a return by email, so a dress delivered on Wednesday, November 4, 2026 can come back if the request reaches us by Friday, December 4, 2026. The window counts calendar days, weekends included, so the last date is easy to work out from the delivery scan.

The return facility that sits in China

A returned dress travels to China, to the return facility that our fulfillment partner runs, and its full address is part of the return authorization. The address in Cheektowaga, New York that appears in our footer is an office for mail and records, it keeps no dresses, and a parcel sent there cannot be processed. Postage to China is charged at the carrier’s international rate, which costs more than a domestic label, so it is worth reading the next section before deciding on a change-of-mind return.

Postage that each side pays

The cost of sending a dress back depends on the reason:

  1. Change of mind, including a size you picked that does not fit: you pay the international postage to the return facility, use a tracked service and keep the receipt, and the $7.90 shipping charge from your order is not refunded.
  2. Our mistake, meaning a damaged or defective dress, the wrong dress or a dress more than 3 cm off its chart: you pay nothing, the $7.90 is refunded if you paid it, and in most cases you keep the dress.
  3. Our mistake where we do need the dress back: we tell you so in writing and repay your postage receipt with the refund.

Sending back part of a free-shipping order does not make the dresses you keep pay shipping. If you keep $86.98 of a $116.97 order and send back the Women’s Printed Short Sleeve Wrap Mini Dress in Black at $29.99, the refund is $29.99 and the dresses you keep are not charged shipping after the fact.

A restocking fee that stays at $0.00

No restocking fee is taken from any refund. The only amount kept on a change-of-mind return is the original $7.90 shipping charge, which paid for a delivery that has already happened.

Tags that must still be attached

A dress can come back when it has been tried on only, has not been washed, worn outdoors or altered, still has its tags attached and is free of makeup, deodorant, perfume, smoke and pet hair. The reason for the list is that the returned dress has to be sold again as new.

Items that cannot come back

No category of dress is excluded from returns, and all 45 dresses in the catalog on October 3, 2026 can come back within the window. The condition rules above are the only reason a return can be refused, and the email that refuses one includes photos of the problem.

A final-sale list that is empty

Nothing on gorgetly.com is marked final sale, and no discount, clearance or price change turns a dress into a final-sale item. If that ever changes, the listing itself will say so before checkout, because a rule that removes the right to return has to be visible before payment.

Second thoughts that are reason enough

You do not need to give a reason for a change-of-mind return, and a dress that is simply not what you hoped for is treated the same as a dress in the wrong size. The only difference from a return caused by our mistake is the postage, as set out in the section on who pays it.

Size swaps that work as two orders

There is no direct exchange, so a different size means returning the first dress and placing a new order for the size you want. The new order follows the usual 14-18 business days, which is why it is worth placing it as soon as you know the size, before the first dress has reached the return facility.

Five steps that open a return

  1. Write to contact@gorgetly.com, or fill in the form on the Contact Us page, no later than 30 days after delivery.
  2. Put the order reference in the subject line and name the dress and the size.
  3. Say whether the reason is a change of mind or a fault, and attach photos if it is a fault.
  4. Wait for the return authorization, which we send within 1 business day with an authorization number and the return address.
  5. Mail the dress no more than 14 days after the authorization arrives, and put a note with the authorization number inside the parcel.

The address that the authorization gives

The return address is written in the authorization, and it is the only place that can receive a Gorgetly return. Copy it exactly, including the authorization number, because the facility matches each parcel to an order by that number.

Refunds that follow the facility check

The refund is issued at most 7 business days after the dress reaches the return facility and passes the condition check, and the money goes back to whichever card or PayPal account was charged. Your bank or PayPal can take 3-10 more business days to show it; if the facility checks a dress on Thursday, December 3, 2026, the refund is issued by Monday, December 14, 2026. We email you the day the refund is issued, so you have a date to give your bank if the money does not appear.

Faults that show up in the first 21 days

A dress that arrives damaged, or with a defect such as a broken zipper, a torn seam or a missing button, can be reported within 21 days of delivery by sending photos that show the fault and the size label. Once the photos arrive, we decide within 2 business days and send a replacement or a full refund, your choice, and you usually keep the faulty dress.

A dress that is not the one in the order

If the dress in the parcel is a different style, color or size from the one in your order, report it within 21 days of delivery, attaching a picture of the dress and its label. You get the correct dress or a full refund, and we only ask for the wrong one back if it can be returned cheaply, in which case we pay the postage.

Measurements that miss the chart by more than 3 cm

Every Gorgetly size chart is measured by hand and allows 2-3 cm (about 1 in) either way, so a dress that measures more than 3 cm (about 1.2 in) away from its chart counts as not as described. Measure the dress flat as shown in the Size Guide, photograph the tape against the dress and report it within 21 days of delivery, and the dress is treated as our mistake, with no postage to pay.

Parcels that never arrive

A parcel that the carrier confirms as lost, or that is still not found 8 business days after we open a trace, is refunded in full or replaced, your choice. The Shipping Policy explains when we open the trace.

Deliveries that the carrier sends back

If a parcel goes back to the sender because the address was wrong or nobody collected it, we refund the dress price once the parcel is back with our partner, and the $7.90 shipping charge is not refunded. If the address error was ours, you get a full refund, including shipping.

Orders that you cancel before the deadline

An order can be cancelled, and its delivery address changed, until it goes to our partner at 5:30 p.m. Eastern on the day the order counts, and cancelling sends the whole payment back within 2 business days. After that point the dress is being packed, so a dress you no longer want has to come back as a return.

Returns that skip the authorization

A dress posted without an authorization number, or sent to an address other than the one in the authorization, cannot be matched to an order, so its refund waits until the parcel is found. Writing to the help desk before posting anything avoids that wait.

Questions that still need a person

If you need Where to find it
The delivery date of your order Order Tracking
The fit of a dress before you reorder Size Guide
Payment and card questions Payment Policy
A person contact@gorgetly.com or +1 (716) 426-1285, 7:50 a.m. to 5:30 p.m. Eastern, Monday through Friday, with a reply within 1 business day; the form on the Contact Us page