FAQs
- What should I know before checkout?
- What happens after I pay?
- What if something goes wrong with the dress or the parcel?
- Which cards work here, and who runs the store?
Answers that matter before checkout
The fit that each chart describes
Every listing has a Gorgetly size chart of garment measurements, so the surest way to choose is to measure a dress you already like, laid flat, and compare its bust and length with the chart. Measuring steps and an explanation of every column are in the Size Guide.
Sizes that run small
The maker marks 9 of our 45 dresses as running small, and their listings say to consider one size up. The Size Guide names all nine, and their charts already show the smaller measurements.
The total that a $98.98 cart pays
A cart of $98.98 is $1.02 under the free shipping line, so it pays $7.90 for shipping and the order total is $106.88. From $99.00 the shipping line drops to $0.00, as the Shipping Policy explains.
Addresses that checkout refuses
Checkout only offers shipping inside the lower 48 states and Washington, DC, and a PO Box or a military APO, FPO or DPO address cannot be used even there. Addresses in Alaska, Hawaii, Puerto Rico or another US territory cannot be chosen.
Answers that matter after payment
The day when a dress arrives
In total, delivery takes 14-18 business days from the day the order counts. An order paid by 5:30 p.m. Eastern on Tuesday, October 13, 2026 arrives between Monday, November 2 and Friday, November 6, 2026.
A tracking link that has not moved
Up to 4 business days can pass between the shipping confirmation email and the first scan online. If tracking then shows no new scan for 10 business days, write to the help desk and we open a trace, as the Order Tracking page explains.
Changes that are possible until 5:30 p.m. Eastern
An address change or a cancellation is possible until the order goes to our partner at 5:30 p.m. Eastern on the day it counts. Email contact@gorgetly.com with the order reference and the change.
Duties that the door never collects
US import duties and customs fees are paid by us before the parcel arrives, so the carrier never asks you for money at delivery.
Answers that matter once something goes wrong
A dress that does not fit
A dress that does not fit has 30 days from delivery to come back as a change-of-mind return. You pay the international postage to our partner’s return facility in China, there is no restocking fee, and the refund is issued at most 7 business days after the dress is checked there.
A parcel that shows delivered and is missing
Check the porch, the mailbox, the mailroom and the neighbors, wait one more business day, and then email us within 21 days of the delivered scan. The steps are in the Shipping Policy.
Damage that you find on opening the parcel
Photograph the damage and the size label, and email the photos no later than 21 days after delivery. We decide within 2 business days and send a replacement or a full refund, and you usually keep the dress.
Refunds that take longer than 7 business days
The 7 business days run until we issue the refund, and the bank or PayPal can take 3-10 more business days to show it. Our refund email gives the date, which your bank can use to trace the payment.
Facts that cover the company and payment
The cards that work here
At checkout, the Credit Card button handles Visa, Mastercard, American Express and Discover, while the PayPal button opens a PayPal window for that account. The Payment Policy lists what it does not take.
Sales tax that is not on the bill
No sales tax line appears at checkout; you pay the dress prices and the shipping line, nothing more.
The office that is in Cheektowaga
Gorgetly is run by LISA PASCO FUNY LLC from 229 Cleveland Dr, Cheektowaga, NY 14215, an office for mail and records that holds no dresses and cannot receive returns. More about the company is on the About Us page.
Return postage that costs an international rate
A change-of-mind return travels to China at the carrier’s international rate, which you pay, while a return caused by our mistake costs you nothing. The Refund and Returns Policy sets out both cases.
Questions that this page does not cover
| If you need | Where to find it |
|---|---|
| Every delivery rule | Shipping Policy |
| Every return rule | Refund and Returns Policy |
| Help with a size | Size Guide |
| A person | contact@gorgetly.com or +1 (716) 426-1285, 7:50 a.m. to 5:30 p.m. Eastern, Monday through Friday, with a reply within 1 business day; the form on the Contact Us page |