Contact Us
- What is the quickest way to reach a person?
- What should a message include?
- When is the help desk open?
- Can I visit, or send a return to, the Cheektowaga address?
The email address that reaches the help desk
Every message to contact@gorgetly.com is read by the Gorgetly help desk and gets a reply within 1 business day. Email is the quickest route for anything about an order, because the reply can carry the tracking link, the return authorization or the refund confirmation you need.
A form that sends to the same inbox
Messages sent through this form land in the help desk inbox and get the same reply time as email.
Details that speed up an answer
- The order reference from the confirmation email, if the question is about an order.
- The email address used at checkout.
- The name of the dress and the size.
- Photos of the dress and its size label, if something is wrong with it.
- The question or the outcome you want, in one or two sentences.
A message with these details can usually be settled in the first reply, without a second round of questions.
The phone number that we answer on weekdays
The help desk answers +1 (716) 426-1285 during the hours below. Outside those hours, email is the better route, because a written message reaches the help desk with the order reference already attached.
Numbers and addresses that match across the site
The phone number is a US number with the +1 country code, the email address is on the gorgetly.com domain, and this page is on gorgetly.com itself. The same email, phone and address appear in the footer, on the About Us page and in the Terms and Conditions, so any one of them can be checked against the others.
Hours when the help desk is open
The help desk works 7:50 a.m. to 5:30 p.m. Eastern, Monday through Friday, and is closed on weekends and US federal holidays.
Replies that come within 1 business day
Every message gets a reply within 1 business day, so a message sent on Friday, October 16, 2026 after 5:30 p.m. Eastern is answered by Monday, October 19. If a question needs more time, such as a check with the carrier, the first reply says when the full answer will come.
Time zones that affect a reply
The help desk works on Eastern time, while our fulfillment partner works on China’s clock, so a question that needs the partner, such as whether a dress has been packed yet, can take the full business day to answer.
Privacy requests that need a subject line
A request about personal data should go to contact@gorgetly.com with the subject line Privacy request, or Opt out for an opt-out, so that it is logged and answered within the deadlines in the Privacy Policy.
An office that takes mail only
Our business address is 229 Cleveland Dr, Cheektowaga, NY 14215, United States. It is an office for mail and records, with no dresses on site and no counter for visitors, and returns sent there cannot be processed; the return address comes with each return authorization.
The company that stands behind every order
| Detail | Value |
|---|---|
| Legal name | LISA PASCO FUNY LLC (trading as Gorgetly) |
| EIN | 99-4781769 |
| contact@gorgetly.com | |
| Phone | +1 (716) 426-1285 |
| Hours | 7:50 a.m. to 5:30 p.m. Eastern, Monday through Friday |
| Reply time | within 1 business day |
| Shipping and returns | Shipping Policy and Refund and Returns Policy |