Order Tracking
- Where do I find my tracking number?
- Why does tracking show nothing yet?
- What does each order status mean?
- When should I write to the help desk?
The form that finds your order
Type the order reference shown in your confirmation email, then the email address you gave as the billing email. The form shows the order status and, once the parcel has been sent out, the tracking number from the shipping confirmation email.
First scans that take up to 4 business days
The tracking number is created on the day our partner sends out the parcel, which is 2-3 business days after the order counts, so an empty result before then is normal. After that, the first scan can take up to 4 business days to appear on the carrier’s website, because cross-border parcels are often scanned for the first time at a consolidation hub.
Statuses that you may see
- Processing means the order is paid and is waiting for the 5:30 p.m. Eastern batch or is being packed.
- Completed means our partner has sent out the parcel and you have its tracking number by email.
- Cancelled means the order was cancelled before it went to our partner, and Refunded means the money has been sent back.
The carrier’s own statuses, such as in transit or out for delivery, appear on the carrier’s website and not in this form.
Silence that lasts 10 business days
Ten business days without a new scan is the point to write to the help desk with the order reference, and we then ask the carrier for a trace. When the parcel is still not found 8 business days after the trace opens, you choose between a replacement and a full refund; a parcel last scanned on Thursday, October 22, 2026 gets a trace on Thursday, November 5 and a decision by Wednesday, November 18.
Help that is one email away
| If you need | Where to find it |
|---|---|
| Delivery times and holiday closures | Shipping Policy |
| A parcel marked delivered that is not there | Shipping Policy |
| A return | Refund and Returns Policy |
| A person | contact@gorgetly.com or +1 (716) 426-1285, 7:50 a.m. to 5:30 p.m. Eastern, Monday through Friday, with a reply within 1 business day; the form on the Contact Us page |